Managed IT Support vs. In-House IT Support

If anything can be predicted for 2021, it is that technology is going to be all the more crucial, no matter what type of business you run. The first step to getting your hands on the finest technology available, is figuring out who will manage it. There are two main ways to go about this: 1) Hiring in-house personnel or 2) Outsourcing all IT needs. See how the different areas of your business would be affected depending on the decision you make.

IT REPAIR AND SUPPORT

Once you purchase that shiny new piece of technology, you will quickly notice that the real work hasn’t yet begun. The equipment will need maintenance, updates and many times repairs, to keep it running at its best. It’s difficult to locate qualified IT professionals to handle these tasks, not to mention costly. Managed service providers remove these tasks from your company’s to-do list, and give you much needed relief as you receive the best talent available. When you outsource IT to experts in the industry, you will notice they have an ingrained proactive approach which allows them to get ahead of issues before they lead to total system failure. They also provide 24/7 support so if something does go wrong, at any time of the day (including holidays) you have a team who will be available to provide quality support.

TECHNOLOGY SECURITY

Security needs for your technology has received an increased importance since the start of the pandemic. Many cyberattacks has occurred over the past few months, and have led to extreme system takeovers, Garmin being one of many victims. In addition to the widespread of attacks coming from external hackers, the biggest threats strangely enough, often come from internal employees who know the ins and outs of your IT infrastructure. Although this may not happen within your internal IT team, it’s crucial to have specialists who are available to monitor your equipment at all times of the day. In addition to providing non-step monitoring, outsourced professionals also go beyond the use of a traditional virus software, encompassing a more thorough endpoint security approach. Whether your employees work remotely or in the office, security should be the focal point of your IT needs, and taken seriously.

COMPANY ROI

Investing in outsourced technology may seem like something your budget can’t handle. However, it’s important to note that rather than spending your money on different areas, having one net cost can often be the better method. Consider the many price tags attached to running an internal team: training fees, salary, benefits, costs for technology updates. Not to mention the price of the actual space (desks, computers, etc.) – all of these quickly add up. Rather than spending time and money training in-house personnel who can call out sick on any given day, consider how outsourced specialists eliminate those needs altogether.